Frequently asked questions
Shopping With Us
Delivery & Pick-ups
Here’s how it works:
- Complete your order on the website.
- Your order is then submitted for fulfillment.
- When we accept your order, we will charge your card and provide you with:
a. Your Delivery Document Number – this is the reference number we will use for your delivery
b. Contact information for the service representatives that can answer questions about your delivery.
- After your order is accepted, you can track your order on our website in your account.
Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.
Once you place your order, you will receive the contact information of your delivery / pickup store, who will assist you with cancellation requests.
NOTE: Special Order products cannot be cancelled.