HELP CENTER
Frequently asked questions
Shopping With Us
Danny’s Home Decor is pleased to bring you the best in online shopping. Browse our tremendous selection of merchandise and use our interactive tools to find everything for your home. Ready to order? Your items are in-stock, nearby, and can be delivered quickly and inexpensively. Select your delivery date, place your order online and you’ll soon receive your merchandise from one of our local stores that knows home delivery and will always be there to help. There is also in-store pick-up available.
Most items and offers are available in our store locations with the exception of our franchise locations, who may not carry all items or participate in all promotions offered on our website. Please contact the store location nearest to you for more details.
All you have to do is register and create your personal account. The process takes only a moment and you’re done! You will receive notice of sale events and exclusive web-only offers if you so choose by checking the box to sign-up.
Privacy
We will not share your personal information with anyone, except as is required to fulfill your order.
Our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address.
Delivery & Pick-ups
Here’s how it works:
- Complete your order on the website.
- Your order is then submitted for fulfillment.
- When we accept your order, we will charge your card and provide you with:
a. Your Delivery Document Number – this is the reference number we will use for your delivery
b. Contact information for the service representatives that can answer questions about your delivery. - After your order is accepted, you can track your order on our website in your account.
Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.
Our average delivery time is currently 5 – 7 business days. Once your order is placed, you may contact the delivery store location for more accurate information regarding your delivery.
Once you place your order, you will receive the contact information of your delivery / pickup store, who will assist you with cancellation requests.
NOTE: Special Order products cannot be cancelled.
If any damage is found when opening your furniture or appliance order, simply call our customer service department within 2 days of receipt. Furniture will be repaired free of charge by our agent. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available. Items cannot be exchanged without authorization from the manufacturer. If picked up the item must be returned by you. Our trucks will exchange delivered items only.
Pricing & Payments
We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order.
Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified and your order will be cancelled and refunded.
We accepts Visa (credit and debit), MasterCard, and American Express as types of online payment. We also accept The Danny’s FlexitiCard for financing. We cannot accept credit cards issued outside the United States and Canada at this time.
Yes we do have gift cards available for sale in our store locations. Cards may be purchased in any denomination and may be used at any of our store locations. Unfortunately we cannot accept gift cards as payment online at this time.
We will authorize and charge your card when you complete your order. Payment requirements are explained fully during the checkout process.
We cannot accept COD orders. All orders must be paid in full prior to delivery.